29 Dec 09 Why you should not ban social media at work
People who do surf the internet for fun at work — within a reasonable limit of less than 20 percent of their total time in the office — are more productive by about 9 percent than those who don’t.
Dr. Brent Coker, Department of Management and Marketing at The University of Melbourne.
So then, why do only 11% of companies allow unrestricted access to Facebook in the work place?
Social media is the latest on a long line of communication mediums that have achieved mainstream adoption and therefore requires an intuitive understanding in order to be able to use it properly.
How can a company learn what to do in Social Media if their employees aren’t allowed to use it? The standard corporate approach is to outsource to an agency and expense any marketing campaigns, rather than invest in developing internal expertise.
As a new tool, SM has a learning curve, just like phones, email and the internet did when they first became easily accessible. Would you block access to the internet because you’re afraid people might check personal email or not provide phones because someone might make a personal phone call?
Similarly, blocking access to Social Media shows a clear lack of progression – an ‘old-school’ and overly-beauracratic mind-set that will not appeal to future employees. So don’t dictate, but educate. If you feel your employees need to be treated like kids, then you probably need new employees.
A basic marketing tenet: If you restrict access to something, then it’s human nature to want it even more.
06 Jul 09 Experiments in Facebook Social Ads
Objective
My recent Facebook Social Ads trials were aimed at driving traffic to retail websites in order to earn affiliate commissions. Here is what I did and what I learned: Affiliate cookies typically last 30 days, Place very low bids. Adhering to Facebook’s recommended bids will drive you to bankruptcy and to complain loudly about how ads on social networking sites do not work. My objective was to drive traffic with lots of low cost, but well qualified clicks to high value products on retail websites and then benefit from sales that occur over the next 30 days. This methodology allows for making a positive ROI.
Headlines
Like with any ads, experimentation with different headlines and ad-copy was critical in identifying the correct mix. Once established, the ’secret formula’ delivered perpetual returns.
- Well targeted headlines that were very specific worked best. Eg: “Buy Books” was not as good as “Vampire Lover?” when talking to an audience of female Edward Cullen fans.
- Getting clicks is easy using truisms in your headlines and Facebook’s interest based targeting system facilitates this well. For example:
A female between 18 and 25 who has an interest in Vampires and Edward Cullen, is likely to be responsive to the headline: “Vampire Lover?”
OR A 27 year old male in San Francisco is likely to take notice of the headline: “27 and in SF?”
Ad-Copy
With ad-copy, I found two styles work well:. Firstly, a compelling message that is conversational in style. For example, positive customer reviews like:
“I love this set of Vampire tales! It has everything you want Mystery,Fantasy and of course romance with juicy bits! Only $88.99
- Other good ad-copy requires a compelling, yet specific value proposition that sounds believable. For example “Today Only” was not as good as “Until sold out” because people hear the phrases like “Today Only” and “One Day Only” far too frequently.
- Coupon codes also drove good clickthrough rates and allowed me to easily track which specific combination of headline and ad-copy worked best. Interestingly, resulting conversions where very limited.
Product Strategy
Promote specific, high value items to a captive audience (people who want what you are selling) who are more than likely to become customers. This increases the probability of your ROI being positive.
Targeting
Improve your targeting. I’m able to tell which specific page or application on Facebook each of my clickthroughs came from. I’ve been running identical Google Ads for comparison and my sales reports tell me exactly what search terms people are using to trigger my ads to show. I can then add these keywords to my Facebook targeting.
Limitations of the Facebook Social Ads Platform
Currently the Facebook social ad campaign manager is somewhat limited compared to Adwords. For example, if you want to change your bid, you need to make the change for each ad manually. There is no global bid manager, although i’m hopeful we will see this option appear in the future, together with email reports.
- A recent change has meant that the % symbol is no longer allowed in ad-copy, which constrains the type of value proposition you can convey to your audience.
- I’ve tracked a number of clicks from intern.facebook.com. I was suspicious that I was being charged for these clicks, but a count of my clicks vs. charges revealed that this was not the case.
Concluding Observations and Comments
Finally, I noticed Subway have made clever use of Facebook, displaying ads with headlines like: “It’s time for Lunch” and “Hungry?” between around 11am to 2pm and encouraging you to order online. I think they are certainly doing something right.
I was using the Amazon Associates Program until they announced they will no longer pay referral fees on paid-search-derived traffic. In any case, the system seems to work better outside of the USA. I will continue to post my results as I experiment with different types of products, companies and countries.
What have your experiences with social network advertising been like? Please leave a comment or read more about Leveraging Social Networks
More about what works on Facebook:
engaging-with-facebook-social-ads/
facebook-advertising-resources-the-6-types-of-ads-on-the-new-home-page/
contextual-advertising-in-facebook.html
why-would-you-want-to-use-facebook-advertising
why-facebook-likes-small-ads-despite-the-small-dollars/
Americans Expect Companies to Have a Presence in Social Media
About Kunal
Kunal Kripalani is a Social Media Strategist with a successful track record in online marketing. He helps online businesses become more popular and profitable.
Over the last 5 years Kunal has helped build the number one online retailer in Australasia: Fishpond.com.au, the number one daily deals website in New Zealand: Firstin.co.nz and The number one online invitations website in Japan: Yobu.jp
Kunal is a member of The Marketing Institute of Singapore & The International Internet Marketing Association.
